Returns Policy
Domestic (USA) Return Policy
Zerafite will be happy to accept returns on most unused merchandise within 30 days of receipt. Unfortunately and without exception, we cannot accept returns on used or opened items - as we guarantee the purity, freshness, and authenticity of the products we sell. Items marked as Final Sale are not eligible for returns or exchanges. We reserve the right to deny a return or issue a store credit for any reason.
We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.
A printable Return/Exchange form will be provided, and the credit will be issued to your original payment method. If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit. Please allow up to two weeks for the return to be processed. Any original shipping fees are non-refundable. We are not responsible for return packages that may be lost or damaged in transit; we recommend you retain your shipping receipt for proof.
If you have any questions about your order at support@zerafite.com
Zerafite reserves the right to change and update this return policy at any time.
Returning Your Product:
- Contact Customer Service at support@zerafite.com
- Once authorized, you will be sent a return label by email
- Ship your return using the pre-addressed shipping label
You will receive an email confirmation once your return or exchange has been processed. Please allow up to two weeks for the return to be processed.
Current Version: 01/08/2023